For support, privacy questions, and partnership conversations.

Use this route if you need help with your fit record, QR access, permissions, exports, onboarding, privacy or account questions. It is the cleanest public path while launch processes are still being refined, and it is monitored by the same people who build the product.

If you are reporting something that went wrong, three things make the difference between a fast answer and a slow one: the page you were on, what you expected to happen and what happened instead. A screenshot helps. The exact time helps more than it sounds, because it lets us find the request in the logs rather than trying to reproduce the problem blind.

Before writing, the help page answers most questions about what lives in a fit record, how access approvals work and how QR access behaves in store. If the answer is there it will be faster than waiting for us.

Requests under GDPR — access to your data, a portable export, correction of something wrong, restriction of processing or deletion — come through this route and are handled as formal requests rather than as support tickets. Say which right you are exercising if you know; if you do not, describe what you want and we will work out which article it falls under.

An access request is usually the right first step even when deletion is the goal, because it establishes what is actually held before anything is removed. Deletion is irreversible, and we would rather you saw the record before it goes than afterwards.

One thing worth stating plainly: a deletion request removes your fit record and the permissions attached to it. It does not reach into a brand's own production records for a garment they have already made for you, where they may have independent legal grounds to retain what they needed to make it. We will tell you what we can and cannot reach rather than implying more than is true.

Brands and ateliers can use the same route for partner conversations, operator access interest or launch coordination. Requests enter a reviewed queue so onboarding stays deliberate: an operator that can read customer fit records is a trust decision rather than a signup flow, and it is treated as one.

If you are writing on behalf of an organisation, include your role, the company, what you would use the record for, and whether you would be reading, contributing or both. Those four things determine what kind of conversation it is, and asking for them up front saves a round trip.

We are particularly interested in hearing from ateliers that already keep structured measurement records and cannot get them out of whatever system holds them. That is the problem this was built for and those conversations tend to be the most useful.

Journalists, researchers and students are welcome through the same route. If you are writing about fit data, returns or measurement portability, the archive is open and citable and every source in it resolves — we would rather you check the claims than take them on trust.

If you have found an error on this site, factual or otherwise, that is a message we want. An earlier pass over this archive found figures attributed to organisations that never published them. Those are fixed, and if any survived, telling us is doing us a favour.