Customer help for your fit record, QR, and privacy controls.

Your Size Passport can hold body measurements, garment measurements, fitting notes, fit preferences, scan history, exports and access approvals. The point is to preserve useful context instead of letting it disappear into a single brand's system, which is where it currently goes.

Body measurements describe the person: chest, waist, hip, neck, sleeve, back length, shoulder width, inseam, and the postural values a tape measure does not capture — shoulder slope, back curvature, shoulder drop. Garment measurements describe the finished piece, which is a different thing and is stored separately. A body has a chest circumference; a jacket has a chest measurement that includes whatever ease the cutter put in, and merging the two makes both unusable.

Fitting notes preserve the subtler judgement around posture, ease, preferences and what should be remembered next time. They are attributed to whoever made them, because a note from the cutter who has made three of your jackets carries different weight from a one-off observation, and a later reader needs to be able to tell.

Nothing is overwritten. A new measurement adds a version rather than replacing the last one, so the record shows the trajectory as well as the current state — which is what lets anyone tell a body that changed from a tape measure that slipped.

Brands, ateliers and operators do not automatically receive access to your record. They request a specific action after scanning your QR code, and you approve or decline before anything is read or contributed. There is no standing access granted at signup and no blanket consent buried in terms.

Once approved, access stays limited to the granted task and timeframe. A fitting session is not a permanent licence. The permission can be reviewed and revoked later from your account, and every read is logged, so you can see who looked at what and when rather than trusting that nobody did.

Revocation stops future access. It does not retroactively unsee what an operator already used to cut a garment, and we would rather say that plainly than imply a control that does not exist. It is also why grants are scoped per relationship instead of given once and forgotten.

For in-store use the fastest flow is your QR code. A brand or atelier scans it to request the specific profile they need for the fitting task in front of them, and the request arrives on your device for approval. You see what is being asked for before you decide, not after.

If you are starting fresh, the cleanest order is: add your initial measurements, open your QR, then confirm your privacy and access posture before you walk into a fitting. The last step takes a minute and is the one people skip.

You do not need a full bespoke fitting to have a useful record. Even a set of accurate primary measurements makes a ready-to-wear size chart readable, which is more than most people can do today.

Bodies move. Waist, chest and neck circumference drift over years even at a constant weight, and posture shifts with occupation and age. A profile carried for more than twelve to eighteen months without a check risks a fit error of about half a size, which is enough to be visible on a structured jacket.

A full re-measurement once a year covers most people. Between sessions, a targeted update to one or two dimensions after a significant change in weight, training or posture is enough. The history layer is what makes this cheap: you are confirming a record rather than rebuilding one.

Your record is exportable at any time in a structured format another system can read — not a screenshot and not a PDF, because an export nobody can ingest is not portability. Exporting is also the sensible first step before deleting anything.

Deleting your account permanently removes the associated data: measurements, garment history, permissions. No backup copies of deleted accounts are retained. This is irreversible, which is the reason the export exists.

Use the contact route for launch questions, product feedback, privacy concerns or support requests that need manual review. It is read by people rather than triaged by software, which is workable at this size and is stated here so you know what to expect.

Legal context is available through the Privacy Policy, Terms and Cookie pages linked in the footer. The cookie page in particular covers something this one does not: what your browser stores while you are reading, as distinct from what the service holds about your body.